ECOLIT STORE LIMITED – TECHNICIAN SERVICES AGREEMENT

THIS IS A LEGALLY BINDING AGREEMENT BETWEEN YOU ("TECHNICIAN", "SERVICE PROVIDER", "YOU") AND ECOLIT STORE LIMITED ("ECOLIT STORE", "WE", "US", "OUR").

1. DEFINITIONS

1.1 "Agreement" means these Technician Services Agreement.
1.2 "Platform" means the Ecolit Store website, mobile application, and related services.
1.3 "Services" means installation, repair, maintenance, inspection, consultation, or related work performed by Technician in the renewable energy or electrical sector.
1.4 "Client" means a customer who books Services through the Platform.
1.5 "Service Request" means a Client's request for Services submitted through the Platform.
1.6 "Quote" means Technician's formal price proposal for completing a Service Request.
1.7 "Job" means a Service Request for which Technician has provided a Quote that has been accepted by the Client.
1.8 "Facilitation Fee" means the fee payable to Ecolit Store as specified in Clause 5.

2. INDEPENDENT CONTRACTOR RELATIONSHIP

2.1 No Employment: Technician is an independent contractor. This Agreement does not create an employment, partnership, joint venture, or agency relationship (except as limited in Clause 3). Technician is NOT an employee of Ecolit Store.

2.2 Contractor Responsibilities: Technician is solely responsible for:
- (a) All income tax, VAT, and other statutory deductions;
- (b) Obtaining and maintaining all necessary business licenses and permits;
- (c) Providing all tools, equipment, and transportation required for Jobs;
- (d) Determining the methods, manner, and means of performing Services.

2.3 Exclusivity: This is a non-exclusive agreement. Technician may provide services through other platforms or directly to clients, provided such activities do not violate Clause 9 (Non-Circumvention).

3. PLATFORM FACILITATION ROLE

3.1 Limited Agency: Ecolit Store acts as a limited referral agent. We facilitate connections between Clients and Technicians but are NOT a party to the contract for Services, which is directly between Technician and Client.

3.2 No Warranty of Workmanship: Ecolit Store does not warrant, guarantee, or insure the quality, timeliness, or legality of Technician's Services. Our liability is strictly limited to the facilitation service.

4. TECHNICIAN QUALIFICATIONS & REQUIREMENTS

4.1 Mandatory Credentials: To register and remain on the Platform, Technician must maintain and provide proof of:
- (a) Valid Kenyan National ID;
- (b) Relevant professional certification/training (e.g., from NITA, TVET, manufacturer certifications);
- (c) Valid Public Liability Insurance with minimum coverage of KES 5,000,000;
- (d) Work Injury Benefits Act (WIBA) insurance compliance;
- (e) Business registration/KRA PIN (if operating as a registered business).

4.2 Skill Verification: Technician authorizes Ecolit Store to:
- (a) Conduct background checks;
- (b) Verify provided certifications with issuing bodies;
- (c) Request and contact professional references.

4.3 Performance Standards: Technician must maintain:
- (a) Minimum average Client rating of 4.2/5.0 stars;
- (b) Quote response rate of ≥ 90% within 24 hours;
- (c) Job completion rate of ≥ 95% for accepted Jobs.

5. FINANCIAL TERMS

5.1 Facilitation Fee: Technician shall pay Ecolit Store a Facilitation Fee of 20% of the total Job value (excluding material costs, if separately billed).

5.2 Quote Structure: All Quotes must:
- (a) Clearly separate labor costs from material costs;
- (b) Include all taxes;
- (c) Be valid for at least 7 days;
- (d) Specify payment terms (e.g., 50% deposit, balance upon completion).

5.3 Payment Collection:
- (a) Technician is solely responsible for collecting payment from the Client according to agreed terms.
- (b) Ecolit Store may, at its discretion, offer optional escrow/payment collection services for an additional fee.
- (c) The Facilitation Fee is payable within 48 hours of receiving full payment from the Client.

5.4 Invoicing: Technicians will inspect the site, create a quotation, submit it to us. We will submit the quote to the client and the client will pay Ecolit Store Limited directly. We shall thereafter remit 30% of the total labor cost and pay the technician 70%.

6. SERVICE PROCESS

6.1 Service Request Notification: Technician will receive Service Request notifications via SMS/email. Notification does not guarantee Job assignment.

6.2 Quote Submission:
- (a) Technician has 24 hours to submit a Quote or decline a Service Request.
- (b) Quotes must be detailed, professional, and include estimated timeline.
- (c) Ecolit Store may recommend pricing but Technician determines final Quote.

6.3 Job Acceptance:
- (a) Job is confirmed only when Client accepts Technician's Quote in writing (via Platform or SMS).
- (b) Technician must acknowledge acceptance within 12 hours.

6.4 Job Performance:
- (a) Technician must arrive at scheduled time (within 30-minute window);
- (b) Present professional ID badge (provided by Ecolit Store);
- (c) Provide written scope of work and safety briefing to Client;
- (d) Obtain Client's written approval for any changes to scope/price.

7. CLIENT RELATIONS AND DATA PROTECTION

7.1 Professional Conduct: Technician shall:
- (a) Maintain professional appearance and behavior;
- (b) Communicate clearly and respectfully;
- (c) Not engage in harassment, discrimination, or unethical practices.

7.2 Data Protection: Technician shall:
- (a) Comply with Data Protection Act, 2019;
- (b) Use Client data only for Job fulfillment;
- (c) Not store, share, or misuse Client contact information;
- (d) Delete Client data after Job completion and statutory period.

7.3 Site Safety: Technician is responsible for:
- (a) Conducting site risk assessments;
- (b) Using appropriate personal protective equipment (PPE);
- (c) Ensuring work area is safe and secure;
- (d) Complying with all OSHA and energy sector safety regulations.

8. WARRANTIES, LIABILITY AND INSURANCE

8.1 Workmanship Warranty: Technician warrants all Services against defects in workmanship for a period of 90 days from completion, unless a longer period is specified in the Quote.

8.2 Insurance Maintenance: Technician must maintain current:
- (a) Public Liability Insurance;
- (b) WIBA compliance;
- (c) Professional Indemnity Insurance (recommended).

8.3 Indemnification: Technician shall indemnify, defend, and hold harmless Ecolit Store from all claims, damages, losses, or expenses arising from:
- (a) Technician's Services or negligence;
- (b) Personal injury or property damage caused by Technician;
- (c) Technician's breach of this Agreement or any law;
- (d) Any warranty claims on Technician's work.

9. NON-CIRCUMVENTION AND CONFIDENTIALITY

9.1 Platform Exclusivity: For a period of 12 months from receiving a Service Request through the Platform, Technician shall not directly or indirectly provide Services to that Client outside the Platform, unless:
- (a) The Client was previously an existing client of Technician; or
- (b) Written consent is obtained from Ecolit Store (which may require payment of a buy-out fee).

9.2 Confidentiality: Technician shall keep confidential all Ecolit Store business information, including Client lists, pricing algorithms, and business processes.

10. DISPUTE RESOLUTION WITH CLIENTS

10.1 Primary Responsibility: Technician is primarily responsible for resolving Client disputes related to Services.

10.2 Mediation Role: Ecolit Store may, at its discretion:
- (a) Mediate disputes upon request;
- (b) Suspend Technician's account during dispute resolution;
- (c) Require Technician to participate in resolution process.

10.3 Client Refunds: If Ecolit Store issues a refund to a Client due to Technician's fault, Technician shall reimburse Ecolit Store within 7 days, plus any administrative fees.

11. TERM AND TERMINATION

11.1 Term: This Agreement begins upon Technician's registration approval and continues until terminated.

11.2 Termination for Convenience: Either party may terminate with 14 days written notice.

11.3 Termination for Cause: Ecolit Store may terminate immediately if Technician:
- (a) Breaches this Agreement;
- (b) Provides false credentials;
- (c) Receives multiple valid complaints;
- (d) Rating falls below 3.8/5.0;
- (e) Engages in illegal or unethical conduct.

11.4 Post-Termination: Upon termination:
- (a) Technician must complete all accepted Jobs;
- (b) All outstanding Facilitation Fees become immediately due;
- (c) Technician must return all Ecolit Store materials;
- (d) Clauses 8, 9, and 12 survive termination.

12. INTELLECTUAL PROPERTY

12.1 Platform IP: All Platform technology, branding, and content remain Ecolit Store's exclusive property.

12.2 Technician Profile: Technician grants Ecolit Store license to use Technician's name, photo, credentials, and reviews for Platform marketing.

13. LIMITATION OF LIABILITY

13.1 Ecolit Store's total liability to Technician shall not exceed the total Facilitation Fees paid by Technician in the three months preceding the claim.

13.2 Ecolit Store is not liable for:
- (a) Client non-payment;
- (b) Personal injury or property damage during Jobs;
- (c) Lost profits or business opportunities;
- (d) Technical issues beyond our reasonable control.

14. GENERAL PROVISIONS

14.1 Governing Law: This Agreement is governed by Kenyan law.
14.2 Dispute Resolution: Disputes shall be resolved through mediation in Nairobi, then arbitration under CIArb Kenya Rules.
14.3 Modifications: Ecolit Store may modify this Agreement with 30 days notice. Continued use constitutes acceptance.
14.4 Assignment: Technician may not assign this Agreement without written consent.
14.5 Severability: If any provision is invalid, the remainder remains effective.

15. ACKNOWLEDGEMENT OF RISKS

Technician acknowledges and accepts that:

• Working with electrical and renewable energy systems involves inherent risks;

• Technician bears full responsibility for safety compliance;

• Ecolit Store does not provide work or payment guarantees;

• Market competition may affect Job frequency.

16. CONTACT

Ecolit Store Limited
Email: info@ecolitstore.com
Address: Nairobi, Kenya
Phone: 0118868179